OIG: Updated Handheld Scanners Have Pros, Cons

The U.S. Postal Service’s deployment of upgraded handheld scanners shows a commitment to security and safety, but efficiency could still be improved, according to a recent audit. 

These Mobile Delivery Device-Technology Refresh (MDD-TR) scanners began deploying in 2019 to enhance employee security, increase delivery security and improve efficiency, according to a Nov. 5 report from the USPS Office of Inspector General (OIG).  

As part of this initiative, eLock technology was rolled out to require multi-factor authentication to open collection and cluster boxes. While those boxes are traditionally opened with regular keys, those keys have been a target of thieves in the past. 

One issue found by OIG was connectivity struggles, which was seen at all 15 facilities observed for the report. The device could not always connect to the internet for various reasons, including the weather, which limited its functionality and led to the transmission of incorrect information. OIG recommended USPS emphasize to facility management the need to confirm devices are working properly and to develop a plan to address issues caused by water or heat. 

OIG also observed that “a lack of training prevents carriers from efficiently using MDD-TR features, which can increase their route times.” Thus, it recommended facility management work to ensure everyone understands the device’s functionality and features. 

Lastly, there was little oversight observed of device locations. According to the report, “of the 814 MDD-TRs assigned to the 15 facilities, 163 (or about 20 percent) were unaccounted for at the time of site observations.” This led OIG to recommend management ensure the devices have been returned and clarify requirements for missing or stolen devices. 

“For these plans to succeed, the Postal Service must ensure initiatives are fully and effectively implemented while considering monetary cost and public awareness,” concludes the report. “Achieving these plans in the years ahead should improve the safety of mail and Postal Service employees.”